Supply hospitals with blood, blood components and services, in a timely manner to meet hospital needs, while constantly being aware of the entire hospital community and available inventory. Responsible for final product inspections as well as accurate documentation of temperatures, equipment and inventory services. Provide highest standard of customer service and uphold professional image of the Community Blood Center of the Ozarks.
Duties and Responsibilities:
Dispatching – Receives incoming calls and processes orders in a timely manner. Monitors inventory in center and at hospital locations to assure appropriate use of blood products. Informs supervisor/designee of problem patients and/or inventory situations.
Packing orders – Requires accuracy in selection of units. Has knowledge of acceptable temperatures for storage and shipment. Does visual inspection of units according to procedures. Selects miscellaneous transfusion supplies and accurately selects pharmaceutical orders according to lot number. Uses appropriate shipping specifications for biohazard shipments. Makes deliveries as required.
Stocking – Stocks inventory in orderly manner as it is released from the processing laboratory. Stocks plasma products as directed. Re-organizes existing inventory as new inventory is released. Unpacks, visually inspects and appropriately processes returned inventory. Performs irradiation as needed.
Department paperwork – Completes accurate information for order logs, special requests, etc. Must write legibly, be thorough and consistent. Requires a thorough understanding of the current computer system used for managing inventory, distributing products and billing customers.
Equipment – Maintains accurate temperature records of storage equipment. Advises supervisor of any malfunctions, temperatures or conditions not meeting requirements. Assists in maintenance and sanitation of equipment.
Follows-up on delivery problems. Date/time stamps and delivers specimens. Maintains clean, orderly work area. Evaluates the need for and orders departmental supplies.
Provides excellent customer service, cultivating positive working relationships with all staff, volunteers and external customers.
Exhibits safety, accuracy, respectfulness and efficiency within specific job tasks.
Must be able to lift up to 40-50 pounds.
Must be high school graduate.
Must have a current class E driver’s license and good driving record.
Must write legibly.
Must possess superior phone skills.
Excellent interpersonal/communication skills.
Must be confident and be able to make decisions based on facts available.
Computer skills are required.