LifePoints Frequently Asked Questions

The LifePoints Local Rewards Program is Community Blood Center of the Ozarks’ program to recognize donation frequency and motivate blood, plasma and platelet donors to respond to special-needs requests. This program includes an online store where donors redeem points for gifts or charitable purposes.

Donors who create an online account in the Community Blood Center of the Ozarks donor portal can earn LifePoints for donations. The amounts vary according to the type of blood donation procedure made.

Donors may redeem their LifePoints in the LifePoints Local Donor Rewards Store for a variety of recognition gifts, or they can donate their LifePoints to support the blood center mission or other charitable cause.

No. A donor must first create an online account to join the LifePoints Local Rewards Program and begin earning LifePoints. Donors must set up an account within seven days of their most recent blood, plasma or platelet donation to receive points for that previous donation. Once the account has been created, donors will automatically receive points each time they donate. Exceptions are made for donors who request that we create an account on their behalf and for U-Donors, who have type O Negative or type AB blood.

Yes! Call the Community Blood Center of the Ozarks at 417-227-5006 for help setting up an account.

Click here to preview the LifePoints Local Donor Rewards Store. Please note that only donors who have created an account will be are able to earn LifePoints and redeem them for items in the online store.

Log into your existing account and click on the “Online Store” button. This will allow you to see your current LifePoints balance, as well as the items in the store and the LifePoints value assigned to each.

Donors should allow five business days for their account to reflect the LifePoints earned from a donation.

Yes, Community Blood Center of the Ozarks provides a seven-day grace period for donors to enroll in the LifePoints Local Rewards Program. If you have donated blood, plasma or platelets within the past seven days, you can set up an account and still receive LifePoints for your most recent donation. Once your account has been created, you will automatically receive LifePoints every time you donate.

There is no limit to how many LifePoints a donor can earn in their lifetime. However, donors can not have more than 12,000 LifePoints on their account at any one time. Donors who currently have 12,000 LifePoints will not earn any additional LifePoints for donations until their balance falls below that level.

We thank and appreciate our platelet donors (as we do all our donors) for the time and effort they put into their lifesaving donations. While platelet donors do not earn more points for a double or triple donation, they can donate platelets up to 24 times in one year. Therefore, our platelet donors have the opportunity to accrue the most possible points the fastest. The double or triple platelet you donate helps ensure that even more lives are saved by ensuring our hospitals have the vital products they need.

Type O Negative blood donors and type AB plasma donors represent a very small percentage of the overall population, yet they provide the universal blood types most often used in emergency situations. Community Blood Center of the Ozarks calls these special people U-Donors, short for universal donors. U-Donors have some U-nique LifePoints advantages, and can earn progressively higher LifePoints for each qualifying donation in a 12-month period. Visit our U-Donor LifePoints page for more information.

All items in the LifePoints Local Donor Rewards Store are assigned a point value. Donors log into their account and order items they want with the points they have earned. Certain items can be electronically delivered to the email address on file with Community Blood Center of the Ozarks, while others will be mailed to the physical address on file. Please allow up to 15 business days for order fulfillment.

Donors can call Community Blood Center of the Ozarks at 417-227-5006 to learn what is in the LifePoints Local Donor Rewards Store. The CBCO’s staff will assist with placing the order. Alternatively, donors without a home computer are encouraged to utilize computers available at public libraries if this would be more convenient.

At this time, LifePoints are not awarded for donations made more than seven days prior to enrollment in the LifePoints Local Rewards Program. If you have donated blood, plasma or platelets within the past seven days, you can set up an account and still receive LifePoints for your most recent donation. Once your account has been created, you will automatically receive LifePoints every time you donate.

Yes, LifePoints will expire if there is no donation activity for more than 15 months. Donors can avoid this by donating blood, plasma or platelets routinely! Click here to schedule your next appointment.

Yes, Community Blood Center of the Ozarks has the ability to award extra LifePoints as necessary. For example, CBCO may award donors bonus LifePoints if they donate blood, plasma or platelets when the inventory levels are especially low or inclement weather has caused the cancellations of blood drives. CBCO will indicate when this will take place before the promotion launches. Be sure to monitor our website and social media accounts to stay up-to-date on all promotions involving LifePoints!

Those organizations are the Community Blood Center of the Ozarks’ LifePoints Lift partners. Through the LifePoints Lift program, donors can support a variety of local charitable causes by donating the LifePoints they receive for their blood, plasma and platelet donations directly to these organizations. For more information about the LifePoints Lift program, visit the CBCO’s LifePoints Lift information page.

Click here and follow the on-screen instructions to create your account. If you have not yet donated blood, plasma or platelets, you can leave the Donor ID and Unit Number fields blank.